Terms of Service

Last updated: October 14, 2026

Welcome to Jalwa Art. These Terms of Service govern your access to and use of our website and your purchases from our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.

1. About Us

Jalwa Art is a partnership firm established in India, offering handcrafted handbags, clutches, wooden bags, leather accessories, and related products.

For questions or assistance, contact us at jalwaart@gmail.com.

2. Products and Craftsmanship

Our products are handcrafted, and slight variations in color, texture, wood grain, embroidery, and finish may occur.

These natural variations are characteristic of handmade products and do not necessarily constitute defects.

We make reasonable efforts to display product photographs, descriptions, dimensions, and colors accurately. However, colors may appear slightly different depending on your screen settings.

3. Pricing and Promotions

All prices displayed on our US storefront are in US dollars (USD), unless otherwise stated.

Prices and promotional offers may change without prior notice. The price confirmed at checkout will apply to your order.

Discounts, promotional codes, and special offers are subject to their stated conditions. Offers may not be combined unless expressly permitted.

Any applicable shipping charges and taxes will be displayed or disclosed during checkout.

4. Orders and Acceptance

After placing an order, you will receive an order confirmation.

We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, or an obvious pricing error, subject to applicable law.

If payment has already been collected for a cancelled order, we will issue an appropriate refund.

5. Payments

Payments must be completed using the payment methods available at checkout.

Payment processing may be handled by authorized third-party payment providers. We do not control their independent services or policies.

6. Shipping and Delivery

Orders are dispatched from India to eligible delivery addresses in the United States.

Estimated processing and delivery times will be communicated through our Shipping Policy or during checkout.

Delivery estimates are not guarantees. Delays may occur because of courier operations, customs procedures, weather, or other circumstances beyond our reasonable control.

We arrange prepaid import duties for eligible US shipments as described in our Shipping Policy. Any applicable charges will be disclosed in accordance with applicable law.

7. Returns, Refunds, and Exchanges

Eligible products may be returned within 30 days of delivery in accordance with our Return and Refund Policy.

Customers are responsible for return shipping costs for eligible change-of-mind returns.

If a product arrives damaged, defective, or incorrect, please contact us at jalwaart@gmail.com so that we can review the issue and arrange an appropriate replacement or refund, subject to applicable law.

Please refer to our Return and Refund Policy for complete details.

8. Intellectual Property

All original website content, including product photographs, designs, text, branding, and graphics, is owned by Jalwa Art or used with appropriate authorization.

You may not reproduce, distribute, or commercially exploit our content without prior written permission, except where permitted by law.

9. Acceptable Website Use

You agree not to use our website for unlawful purposes, fraudulent transactions, unauthorized access, or activities that interfere with the website's security or operation.

We may restrict access where reasonably necessary to protect our business, customers, or website.

10. Third-Party Services

Our online store is powered by Shopify and may use third-party providers for payments, shipping, analytics, and other services.

Certain third-party services may be subject to their own terms and privacy policies.

11. Privacy

We respect your privacy and handle personal information as described in our Privacy Policy.

Please review that policy to understand how information is collected, used, shared, and protected.

12. Limitation of Liability

To the extent permitted by applicable law, Jalwa Art is not responsible for indirect or consequential losses arising from use of the website or purchase of our products.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

13. Governing Law

These Terms are governed by the laws of India, subject to any mandatory consumer-protection laws and other legal rights that apply to customers in their jurisdiction.

Nothing in this provision deprives consumers of protections they are entitled to under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be published on this page with a revised effective date. Changes will not retroactively alter completed purchases where prohibited by law.

15. Contact Information

Jalwa Art
Basement, H-23/19, H-Block, DLF Phase 1
Gurugram, Haryana 122002
India

Email: jalwaart@gmail.com