Return and Refund Policy

At Jalwa Art, we want you to love your purchase. If something isn’t right, please contact us and we’ll do our best to help.

1. Return Window

You may request a return within 30 days of delivery. To be eligible, the item must be unused, unworn, undamaged, and in its original condition, with its original packaging and any included accessories.

Please contact us before sending any item back so that we can review your request and provide return instructions. Returns sent without prior authorization may experience processing delays.

2. Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within the 30-day return window, provided the item meets the eligibility requirements above.

Customers are responsible for the cost of return shipping for change-of-mind returns. We recommend using a trackable shipping service and retaining proof of postage, as we cannot guarantee receipt of an item until it reaches us.

Original shipping charges, where applicable, are not refundable for change-of-mind returns, except where required by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at jalwaart@gmail.com.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging where possible. This helps us assess the issue and determine the most appropriate resolution.

Depending on the circumstances and applicable law, we may offer a replacement or refund. We will provide instructions for any return that is necessary. Customers will not be responsible for return shipping costs for confirmed damaged, defective, or incorrectly supplied items where required by applicable law.

4. Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

If a refund cannot be processed through the original payment method, we will contact you to arrange an appropriate alternative, subject to applicable law.

5. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, we will review the issue and determine whether a replacement or refund is appropriate.

For other exchange requests, please contact us to discuss availability and the available options.

6. Contact Us

For return requests, refund questions, or assistance with an order, please contact:

Jalwa Art
Email: jalwaart@gmail.com

Please include your order number in your message so that we can assist you efficiently.

7. Your Legal Rights

This policy does not limit any rights or remedies you may have under applicable consumer-protection laws. Where the law provides greater rights than those described in this policy, the applicable legal requirements will prevail.