Shipping Policy

At Jalwa Art, we take care to prepare and dispatch your handcrafted bag with attention to detail. Orders are shipped from India to eligible destinations in the United States.

Order Processing

Most orders are dispatched within 1–2 business days after the order is confirmed, unless otherwise stated on the product page or communicated to you.

During holidays, peak periods, or unforeseen circumstances, processing may take longer. If a significant delay occurs, we will do our best to inform you.

Shipping Times

Orders are generally dispatched within 1–2 business days. Delivery typically takes 7–10 calendar days from dispatch, although delivery times may vary depending on the destination, courier operations, customs clearance, and other unforeseen delays.

Delivery estimates are provided as a guide and are not guaranteed. Delivery times depend on the destination, shipping service, customs processing, and courier operations. The estimated delivery timeframe, where available, will be shown at checkout or communicated after your order is placed.

Delivery estimates are not guaranteed, and occasional delays may occur.

Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Import Duties and Customs

For eligible shipments to the United States, Jalwa Art arranges prepaid import duties under its shipping arrangement. This is intended to help customers avoid unexpected import-duty payments on delivery.

Customs procedures and other charges may vary. If any additional amount is applicable to your order, we will communicate it where required by law.

Tracking

Where tracking is available, tracking details will be shared after dispatch. Tracking updates may take some time to appear in the courier's system.

Incorrect Addresses and Delivery Issues

Please check your shipping address carefully before placing an order. If you notice an error, contact us as soon as possible at jalwaart@gmail.com. We cannot guarantee that an address can be changed after dispatch.

If a shipment is delayed, marked delivered but not received, or returned to us, please contact us so that we can investigate with the courier and advise you on the next steps.

Damaged Packages

If your order arrives damaged, please contact us promptly at jalwaart@gmail.com with your order number and photographs of the item and packaging. We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Contact Us

For shipping questions, contact:

Jalwa Art
Email: jalwaart@gmail.com